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Business Intelligence and Design
At this stage, we analysed the business processes in the company as is, and designed the changes that will need to be incorporated with the release of the B2B eCommerce project. All the processes were thoroughly and accurately documented in BPMN.
Next we built CJM (Customer Journey Map) and developed the structure of the public section of B2B.
Then we moved on to creating a prototype of the entire system - B2B public section, personal customer accounts, personal employee accounts with varying levels of access, CRM, business intelligence section, etc.
B2B eCommerce Platforms & CRM for MIZUDO

MIZUDO is one of the largest manufacturers of heating and hot water supply systems in Eastern Europe.
MIZUDO products find extensive application in many countries.
Their product portfolio of gas water heaters and boilers is widely represented in large specialised retail chains, it is highly sought after for projects with major corporate customers and is supported by an exclusive system for professional installers.

Goals
- Streamline the sales process and provide continuous access to the portfolio
- Increase sales and implement CRM
- Create a unified desktop for company employees
- Improve employee performance for routine tasks and sales order processing
- Increase business process transparency and control
- Support business analysis and reporting
Process
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Design concept and user interface
Here we successfully developed the design concept and user interface, which the client approved.
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Project implementation
At this stage we started using SCRUM and began working in two-week sprint cycles.
Within each sprint we built a user interface based on the earlier developed design, came up with business logic at the backend, tested internally and demonstrated the results to the client.
Project was actioned by a dedicated team of 8 employees:
- Project Manager
- 3 Backend Developers
- 2 Frontend Developers
- 2 QA Engineers
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Project go live and support
Following the project implementation and delivery of all the features, we released the project into production and opened the public access to B2B eCommerce.
Solution
As a result, we created a modern and unique digital platform with the following functionality:
- B2B eCommerce;
- Personal Customer Accounts;
- Company Employee Accounts;
- CRM System;
- Integrated Loyalty Program;
- Business Intelligence and Reporting;
- Business Process Automation and Integration with Customer Systems.